For your committee

• One home for your community. Bring events, sign-ups, memberships and updates together.
• Less repeated typing. MyUniTree forms can use account details and verified student numbers. Students verify through their university account; this is not a physical ID check at the door.
• Keep your ticket provider. Use FIXR or another provider for payments and fees.
• Useful updates. Email and WhatsApp campaigns reach eligible users according to their notification choices.
• See what works. Review campaign engagement, event feedback and approved event photos.

For your members

Students can find societies in one place, follow updates, save events to My Plans and share their experience after attending. MyUniTree is student-led, with committee feedback shaping what we build.

1. Open Organiser login.
2. Already registered? Enter your account email and password. First time? Choose Create account.
3. Verify your email when prompted. Check your junk folder if the email is missing.
4. Open the Admin Hub. If you manage more than one society, choose the right one in the organisation menu.

If your society is not available

Use the access request option for your existing club or society. Include your committee role and an official contact or page that helps us verify it. If you expected automatic access, contact us with your account email and society name.

1. For a forgotten password, enter your email on Organiser login and choose Forgot password?.
2. If a verification or reset email is missing, check junk and confirm you used the correct email address. Use the resend option if available.
3. If you see “You cannot manage this organisation”, check the organisation menu and the email you signed in with.
4. If access is still wrong, contact us with the society name, your account email and the exact message.

1. Ask incoming organisers to create their own MyUniTree accounts and verify their emails.
2. Email info@myunitree.com with the society name, incoming organiser emails and roles, and an official committee contact or evidence of the handover.
3. Tell us which outgoing accounts should lose organiser access.
4. Check your society’s contact email, Instagram handle, membership links and upcoming events after the handover.

1. Choose your society in the organiser hub, then open Details.
2. Check the name, description, contact details, Instagram and membership links.
3. Make your changes and check any image permissions before saving.
4. Choose Save and publish details, then open View society page to check the result.

What to include

Explain what your society does, who can join and how a newcomer can take part. Use an email the committee monitors and keep links current.

1. Open Details and choose your society page photo. This is the main image on the public society page.
2. Optionally add a featured banner. It is used if your society is selected for the featured area of Clubs & Societies. Uploading a banner does not guarantee a featured placement.
3. Use the preview, position and zoom controls to choose the visible area.
4. Confirm that you have permission to use the images, then save your details.

Remove a banner

Use the image’s remove control and save. With no featured banner, MyUniTree uses your society page photo as the fallback.

1. Open Events → Create event.
2. Add the title, date, start time, recognised venue and price. Choose the venue from the suggestions.
3. Continue to appearance. Add a useful description and an image if you have one.
4. Continue to sign-up. Choose a MyUniTree form, an external booking link or no form.
5. Check your details and image permissions, then choose Publish now. Open the event page and share its link.

1. Open the event editor and find the price options in key details.
2. Add a named price for each option you need—for example Member, Non-member or Student.
3. Enter each amount accurately. Use zero for a free option.
4. Check the displayed prices before publishing and keep them consistent with your ticket provider.

1. In the event editor, continue to the appearance step.
2. Write a short description with the activity, who it is for, what to bring and any joining instructions.
3. Choose an event image, or use the available catalogue option when you do not have your own artwork.
4. Preview the image crop. Confirm permissions for uploaded images before publishing.

1. In key details, type the venue name and choose a recognised suggestion.
2. Add a room or meeting-point label where available, such as “meet outside the main entrance”.
3. For a pub crawl or multi-stop event, use the route options to choose each recognised stop in the right order.
4. Check the public map and description after saving. If a venue is missing or the map is wrong, send us the event link and correct location.

1. At the event editor’s sign-up step, choose how students register.
2. For a MyUniTree form, choose the name and verified student-number fields you need. Add only useful extra questions, such as dietary or accessibility needs.
3. Set a maximum number of sign-ups if needed. You can also add an external ticket link.
4. For an external provider, paste the booking URL and choose suitable button wording.
5. Publish, then check the student-facing button and form.

1. Create your event on FIXR and copy its public event URL.
2. In MyUniTree’s event editor, choose an external booking link, or add a ticket link alongside your MyUniTree form.
3. Paste the FIXR event URL and choose Buy tickets where button wording is offered.
4. Publish and open the event page. Select Buy tickets to check the ticket selection pop-up.

What stays with FIXR?

FIXR manages ticket availability, checkout, payment, booking fees and tickets. Buyers may be asked to sign in or create a FIXR account, which is separate from their MyUniTree account. There is no extra widget code for your committee to install.

1. Open Events and find the existing listing.
2. Use Edit to correct the details. Save and check the public page.
3. For a major change, make the new date, time or venue clear and notify affected attendees using the available messaging tools.
4. If an event is cancelled or should be removed, use the appropriate cancellation or delete control offered in your hub and read the confirmation carefully.
5. Update the source post and external ticket provider too, where needed.

1. Open Event signups in your organiser hub.
2. Find the event and review the answers collected through its MyUniTree form.
3. Use your ticket provider’s booking list separately to check ticket purchases and payment.
4. For a change or useful reminder, open Marketing and select the event audience where available.

1. Open Events → Scan my Instagram for new events.
2. Choose Add a specific post · Recommended if you know which event you want added. Paste its public Instagram post or reel link.
3. Choose Check latest posts to look for events across your account’s recent posts.
4. Follow the progress message. You can keep working while the check runs, then review the result in Events.

1. Open the event post or reel on Instagram and copy its public link.
2. In the hub, open the Instagram checker and choose Add a specific post.
3. Paste a link such as https://www.instagram.com/p/POST_ID/ and choose Check this post.
4. Wait for the check to finish. Read the result and check the event details before sharing the listing.

Which links work?

Use a public post or reel belonging to your connected, verified society account. Profile links, stories, private posts and unrelated accounts are not substitutes for an event post.

Include these details in the caption

• Event name and society name
• Full date, including the year when it could be unclear
• Start time and finish time if known
• Venue, room and meeting point
• Price, who can attend and the booking link
• For a route: every stop in order

A simple example

1. Search your Events list first. The event may already be listed under a slightly different title.
2. If it is missing, try its direct Instagram post link. Check that the account is public and connected to your society.
3. If details are wrong, edit the existing listing or send us the source link and the correction.
4. If you find duplicates, send both MyUniTree event links and the original post. Avoid making a third listing.
5. If a check says it was incomplete, read the message and report it with your society name and post link.

1. Open Members in your organiser hub and open the membership setup if it is hidden.
2. Choose MyUniTree form or External membership form.
3. For MyUniTree, choose the account details and extra questions you need. For an external form, paste its link.
4. Set the total membership cost. Enter zero for free membership; leave it blank if the cost is unknown.
5. Enable membership sign-ups when ready and choose Save membership setup. Use your membership link to invite students.

1. Open your membership setup in Members.
2. Choose External membership form and paste the correct joining URL.
3. Check the cost, enable sign-ups and save.
4. Open your public society page and test the membership button.
5. Manage responses and payment with your external provider, or switch to a MyUniTree form when you want a member list here.

1. If using a MyUniTree form with a fee, add the payment link in membership setup.
2. Keep the listed total consistent with the provider’s fees.
3. Check successful payment with your provider.
4. For completed MyUniTree membership rows that require payment, use Payment confirmed only after checking the payment yourself.

1. Open Members and hide the setup panel if you want more room.
2. Review the member’s status and the answers your form collected.
3. A completed form is different from a self-declared membership. A student saying they are already a member is not proof that they completed your form or paid.
4. Check payment status separately where your society charges a fee.
5. If a record looks wrong, send us the society name and a description of the problem without sharing unnecessary student details.

Followers

People follow your society to keep up with it. Their notification choices affect which updates they can receive. Open Followers in your hub to see the available follower information.

Members

People complete your membership process, which may use a MyUniTree form or an external provider. Following alone does not complete membership.

Event guests

People can add an event to My Plans, register through a form or buy a ticket. These actions are distinct and should not be treated as interchangeable.

1. Open Marketing and choose society followers or an event audience.
2. Add an email subject, a message heading and a short message. Select the relevant event if appropriate.
3. Choose email, WhatsApp or both where available. Recipient permissions and channel availability determine who can receive each message.
4. Use Preview your message, Check recipients and Send test to me as needed.
5. When the audience and content are right, choose Send message. Watch the delivery progress and recent-message history.

1. Open Marketing and find the campaign in recent messages.
2. Check delivery counts first: queued, delivered, failed or other reported states.
3. Read the open and click figures alongside their measured message counts.
4. Open the campaign’s details or engagement breakdown where offered to compare email and WhatsApp separately.

What the numbers mean

• Open rate: the proportion of measured messages reported as opened or read.
• Click-through rate (CTR): the proportion of measured messages whose recipients clicked a tracked link.
• Channel breakdown: email and WhatsApp may have different measurement coverage. Use the per-channel figures to compare them.

How users connect

Students can add events to My Plans and choose notification settings. Event and organiser updates use the contact details and permissions available for each user. WhatsApp availability depends on their verified number and choices; email is used where eligible.

What your committee should do

1. Keep the event’s date, time, location and joining instructions accurate.
2. For an important change or cancellation, send a clear update to the appropriate eligible audience.
3. Check delivery results rather than assuming every recipient received a message.

1. Open the relevant public society or event page and use Share, or copy its address.
2. For joining, use Share your membership link in Members where available.
3. Add the link to your bio, group chat, email or event caption with a short description of what it opens.
4. Test the link in a signed-out window. Public information can be viewed where available; some student-only actions and listings require verified access.

1. After the event, open Events → Feedback & photos for that listing.
2. Review the ratings and any notes attendees chose to share with your society.
3. Keep anonymous feedback anonymous. Use the comments to improve the next event.
4. Open the public event album to check the feedback that is eligible to be shared there.

What attendees see

Eligible attendees can use Rank this event after the event ends, or after the platform’s fallback timing when no finish time is known. The existing ranking flow lets them add a rating, notes and photos, with choices about sharing.

1. Open the event’s Feedback & photos area in your organiser hub.
2. Review photos attendees explicitly chose to send to the organiser. Open each preview before deciding.
3. Approve only the photos you want to appear in the event album. Do not assume that publishing an album approves every pending photo.
4. Use the available album controls to add your society’s own permitted photos, publish or update the album, and remove images when needed.
5. Check the student-facing album. Eligible users may receive an album update according to the notification permissions available.

1. Check the event’s booking link is the correct public event URL.
2. For a FIXR pop-up that will not load, try Open on FIXR.
3. If the buyer is asked to log in inside FIXR, explain that this is their FIXR account, separate from MyUniTree.
4. For payments, refunds, ticket delivery or purchase confirmation, use the ticket provider’s support and organiser tools.
5. For a wrong MyUniTree button or listing, send us the event link, browser and a screenshot.

Collect what you need

Only add form questions needed to run your society or event. Limit access to authorised committee members, and do not publish member lists or private answers.

Respect sharing choices

Private event memories stay private. Shared notes are subject to community checks. Attendee photos need an explicit sharing choice and organiser approval before they enter the public album.

Look after access

Use your own account, keep verification codes private and tell us when committee roles change. Report unexpected access or exposed information promptly.

Read the privacy notice and terms for the platform’s current policies.

Send us a useful report

1. Tell us your club or society name and the email you use to sign in.
2. Include the MyUniTree event, society or Instagram post link.
3. Explain what happened and what you expected.
4. Add your browser/device and a screenshot if useful. Hide other people’s personal details.

Email info@myunitree.com ↗

Meet Ben for a walkthrough

Book a friendly 30-minute call to ask questions, see a demo or work through your society’s setup together.

Book a demo ↗